When will my order ship?
Do I need a beauty license to buy products?
The items in the box are damaged or missing. What do I do?
You shipped me the wrong or 'not working' item. What do I do?
Are the Color# numbers for Synthetic/Human Hair the same for all companies?
I received an Out of Stock message. What happens?
I didn't receive the item (I was out of town, busy, refused,...)
Is there a minimum purchase amount for an order?
- The minimum purchase amount for an order is $8.00 USD excluding shipping and tax charges.
- The website is set to not allow transactions of orders that are under $8.00 USD. If an order that is under $8.00 is placed by bypassing the settings (such as manipulating the url link) the order will be automatically cancelled.
Why have I not received my order yet?
- If you have not received your order within 4 business days please give us a call Monday - Friday 8:30 AM - 5:00 PM Central Time at 1-888-520-6689. Also, check your email and your voicemail for any messages from us regarding an issue with your order. Please be sure to check your junk and spam folder in your email. The most common reasons for your order not shipping are: Out of stock items, incorrect shipping address, and courier errors.