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Shipping & Returns

Professionally packed and shipped from our business supply warehouse in Dallas, Texas. Check out the map to see the UPS Ground Time-in-Transit Map for packages shipped from our warehouse.

We ship To :

  • Continental US (48 States) via UPS Ground Commerical, UPS Ground Residential, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air and USPS Priority Mail.

  • All US states including Alaska, Hawaii, and Tropical Paradises (Guam, Islands, Virgin Islands) via USPS Priority Mail. It is recommended that you select Priority Mail if your package is less than 3 lbs and you live on the West / East coast of the US since delivery is normally 3 business days.

  • PO BOXES, Military APO, Military FPO via USPS Priority Mail. (we do ship to APO AA, APO AE, APO AP, FPO AA, FPO AE addresses)

  • Canada vis UPS Canada Standard Service or Postal Service. Go UPS Quick Cost to estimate shipping cost. Our postal code is 75229.

  • USPS Global Express via Postal Service. Click to see Information.

  • UPS (United Parcel Service)

  • UPS Ground and 3 Day Select ships to continental US only.

  • Note: UPS does not ship to APO/FPO addresses to PO Boxes.

  • UPS is best for heavy packages that you do not need in a hurry.

  • Since we are in Texas (middle of country) most packages via UPS Ground take 2 to 5 shipping days.

  • Packages have declared value for insurance.

  • Priority Mail (USPS - US Postal Service)

  • Priority Mail is quickest for light packages.

  • Normally, we charge the estimated shipping cost that you see when you place your order, but, if we are out of stock on items (which would effect package weight), we will charge the shipping cost from the postal receipt.

  • Packages normally take 2 to 5 work days for domestic and normally a week for APO/FPO addresses. However, depending on your location, it can take from 1 to 4 weeks to delivery to a APO/FPO address. (depends on military post)


  • If your shipping and billing address is different than you may be contacted to verify your order.

  • Please verify that you type in the correct billing address of your credit card. (normally, the same address that your bill is mailed to). An incorrect address, will cause problems processing your credit card and this will delay shipping.

  • Please verify that your shipping address is correct.

  • Please verify that your email address is correct

  • We will send shipping tracking information and other correspondence to you via email.

  • Most orders are shipped the same day or next business day.

  • Orders created on Saturday or Sunday are normally shipped Monday. (UPS / USPS are closed weekends)

  • If the shipping address is incorrect which causes the package to be returned to us, you may still be charged for shipping.

  • If your order contains one of the few items that are not currently in stock, you will be notified of any delay beyond 2 business days (excluding weekends and holidays.)

  • Items will normally be shipped in a single box or shipping tube.

  • We may place smaller items in a larger items box if it will reduce damage or reduce shipping charges.

  • Some items may be repacked with additional padding to reduce damage.

  • The customer is reponsible for any customs, fees or other additional charges that may be placed on the shipment. If you live in Canada, you should expect the customs/border to add import duties, taxes, and fees that you will need to pay when UPS delivers the package.


    This information applies to all International orders, EXCEPT packages shipped to APO / FPO addresses. Due to the high cost of shipping and credit card transaction fees, we have these rules for international orders:

    If the shipping address is an APO or FPO, please select Priority Mail.
  • Minimum International Orders is $50.00 US Dollars.

  • Payment for International Orders can be made by www.paypal.com, Western Union check, or credit card.

  • We accept Mastercard, Visa, Discover, American Express, Paypal, and direct bank transfers.

  • The customer is completely responsible for knowing the receiving countries prohibitions, customs, duties, fees, and anything else that the Customs/Border service may add.

  • If ship to is Canada, please choose Canada Postal Service (for light packages), and UPS Canada Standard service for heavy packages.

  • The most common shipping type, is 'Global Express Mail' to send your package via postal express mail.



    Please review our return policy. There will be absolutely no exceptions regarding our policy.

  • Customers will need to contact us within 30 calendar days of the delivery date for refunds or exchanges.

  • Acceptable returns must be returned using UPS Ground, USPS Priority Mail, or USPS First Class Mail. We will not reimburse shipping costs for any expedited shipping methods.

  • All acceptable returned items are subject to a 10% restocking fee.

  • If you are not satisfied with the quality or performance of the product and have exceeded the allowable 30 business day return time limit, you will need to contact the direct manufacturer of the product regarding issues.

  • All items must be returned in its original new condition. That includes the original packaging, operating manuals, tags, and accessories.

  • It is the customer’s responsibility to pay the shipping fees associated with the return or re-shipment of the items.

  • All returns can be mailed to PO BOX 29503 DALLAS, TX 75229.

  • If the shipping address is incorrect which causes the package to be returned to us, you may still be charged for shipping.

  • Returns during Free Shipping promotional sales – If the original order was placed with a Free Shipping promotion the original shipping costs will be deducted from the order.


    The following items are ineligible for a return and are of final sale

  • Special sale items, discontinued items, promotional items, and any visibly noticeable damage to the products.

  • Any products that have not been reported damaged or faulty within 30 days after the delivery date of your order.

  • Hair pieces and wigs that have been used, tried on, altered, or are not in brand new sell-able condition will not be accepted for a refund or an exchange. Any hint of alteration including but not limited to: added chemicals, skin flakes, perfumes, bodily fluids, missing hair pieces, damaged, burnt, etc. will not be accepted for a refund or an exchange.

  • All brushes, combs, piks, cosmetics, vhs and dvds, comb and pik attachments, and mannequins.

  • Any products and product packaging that has been damaged and/or are missing original operating manuals and tags.

  • Packages that are Undeliverable as Addressed, Return to Sender, Refused package.

  • Customers are responsible for paying the cost of reshipment. The previous shipment fee will not be refunded.

  • If the order is ultimately returned to us we will notify you by telephone and/or email. If the order is not reshipped or if there is no response to our notifications we will treat it as a regular return. Regular returns are subject to a 10% restocking fee.

  • Lost or stolen packages

  • All lost or stolen packages will be reported to UPS or USPS. Once UPS or USPS has completed the investigation we will take appropriate action depending on the outcome of the case.